Support
The most common questions about Submerge is by far regarding working with different file formats like AVI, Windows Media and AC3 Audio. Learn what you need to do to extend the number of formats that Submerge can handle. It's easy!
I'm running Front Row in Leopard 10.5 but the screen just goes black when trying to watch a subtitled movie?
- Yes, there's a bug in Front Row under Leopard. Today (2008-01-15) Apple released version 2.1.2 of Front Row and the problem persists??? I have reported the bug months ago (Bug ID 5607924) and the Apple engineers still haven't fixed it? I'm following the QuickTime API and as you can see the subtitled movie plays just fine in iTunes and QuickTime Player, but not in Front Row? I have reported this bug again (Bug ID 5688762) in hope that it will be fixed as soon as possible. I'm sorry for this inconvenience, but it's just out of my control...
I've lost my serial number. How do I get it back?
- Just go to http://store.esellerate.net/support and follow the instructions.
I have purchased a serial number but it doesn't activate?
- Make sure you have entered the serial number exactly as it is in the order confirmation e-mail (use copy and paste).
- Make sure you have write permissions on the folder Library->Application Support->MindVision.
- Make sure you are connected to the internet and that your firewall is not stopping the traffic from eSellerate.
- Repair your hard drive permissions using Disk Utility in the Application->Utilities folder.
- If you still have problems, please contact [email protected]
How do I work with AVI and DivX movies?
- Download and install the DivX QuickTime component from http://www.divx.com/divx/mac/
How do I work with Windows Media (WMV) movies?
- Download and install the Windows Media QuickTime component from http://www.flip4mac.com
- Exporting for iPod, iPhone and Apple TV is so sloooow. How do I make it faster?
Get yourself an Elgato Turbo.264 hardware encoder and save lots and lots of time. It's fully integrated with Submerge from version 1.3.
How do I burn a subtitled DVD from my Submerged movie?
- Submerge was never designed to work with DVD subtitles. It's purpose is to create movies for the iPod or the Apple TV or for your Computer, not DVD's. If you really, really need to get your subtitled movie on to a DVD you can use Visual Hub after you have added your subtitles.
I can't hear any sound. The movie may have AC3 audio. How do I handle that in Submerge?
- Download and install the A52Codec. Read the instructions carefully!
- The subtitles are located below the bottom edge when I watch a subtitled movie on my television. How can I adjust the vertical location of the subs?
Just go to Preferences->Subtitles and adjust Extra Vertical Offset to nudge your subtitles upwards on the screen. This is a common problem on over-scanned devices like an ordinary tv.
The subtitles are very small. How can I make them larger?
- Submerge has 4 subtitle sizes to choose from, small, medium, large and xtra large. The actual size is calculated based on the height of the movie. In medium size for example, the font size is 5 percent of the movie height. You can also make the subtitles bigger by adopting the movie aspect ratio to the display you're going to show the movie on. The new ipod nano for example has a screen resolution of 320x240 pixels, which is an aspect ratio of 4:3. To better use that screen real estate you can force the aspect ratio to 4:3 before rendering the subtitles.
How do I make one movie out of two?
Sometimes you'll find that a movie is split into two files. You can easily merge the two files into one like this:
1, Open movie 1 and render subtitle file 1.
2, Open movie 2 and render subtitle file 2.
3, With movie 2 active select ⌘-A (Select all) from the keyboard or select Select all from the Edit menu.
4, Copy movie 2 by hitting ⌘-C from the keyboard or select Copy from the Edit menu.
5, Activate the window for movie 1 by clicking on it.
6, Select Go to end from the Movie menu.
7, Paste movie 2 to the end of movie 1 by hitting ⌘-V on the keyboard or select Past from the Edit menu.
8, Done! You now have one movie instead of two :-)
Subtitle formats
You can learn more about the various subtitle formats on this page.