I have purchased one of your apps from the Mac App Store but it still asks for a serial?
- Apps purchased from the Mac App store doesn't require a license key. You are probably using a demo-version you downloaded from this site.
- Remove all demo versions of the app from your disk and download the version you purchased from the Mac App Store app. It will not ask you for a serial.
I have purchased a serial number but it doesn't activate?
- Make sure you copy and paste the serial number from the order confirmation e-mail (don't try to type it using your keyboard).
- Include the complete serial (including the roadmovie-, subm- prefix)
- Repair your hard drive permissions using Disk Utility in the Application->Utilities folder.
- Make sure you have write permissions on the folder Library->Application Support->MindVision.
- Make sure you are connected to the internet and that your firewall is not stopping the traffic from eSellerate.
More info at the eSellerate Support Center.
It still doesn't work
- Update the eSellerate framework by downloading the eSellerate Engine Updater for Mac OS X.
- Run the installer when downloaded.
- When you're done, re-launch your software and give the activation another try.
Still no luck
- Send an email to support@esellerate.net, they will be able to help you.
I've lost my serial number. How do I get it back?
- Just go to the eSellerate Support Center and follow the instructions.
How do I add subtitle search templates in RoadMovie and iSubtitle?
- Under Preferences… you can add subtitle search templates. Find your favorite subtitle site and make a search. Copy the URL from your browser and replace the Search Term with a %@. For example a search template for swesub.nu would look like http://swesub.nu/?s=%@.
After upgrading to OS X 10.8 Mountain Lion I don’t have any sound on some .avi and .mkv files? Why?
The problem is related to Perian and AC3 audio. It seems like there’s a problem with the A52Codec.component that is part of Perian. Fortunately there’s an easy fix.
Download and unzip this A52Codec.component. Put in in your home/Library/Audio/Plug-ins/Components/ folder replacing the old one.
In Mountain Lion you go to your Library folder by holding down the alt-key on your keyboard and select Go->Library on the main menu.
Or select the “Go” menu and “Go to folder…” and copy and paste the following line and hit Go.
~/Library/Audio/Plug-ins/Components/
Application specific support pages
RoadMovie Support
iSubtitle Support
Submerge Support
SlideshowMovie Support