I have purchased a serial number but it doesn't activate?
- Make sure you copy and paste the serial number from the order confirmation e-mail (don't try to type it using your keyboard).
- Include the complete serial (including the roadmovie-, subm-, slmo- or moviega- prefix)
- Repair your hard drive permissions using Disk Utility in the Application->Utilities folder.
- Make sure you have write permissions on the folder Library->Application Support->MindVision.
- Make sure you are connected to the internet and that your firewall is not stopping the traffic from eSellerate.
More info at the eSellerate Support Center.
It still doesn't work
- Update the eSellerate framework by going to the eSellerate support site and click on “Downloads” and download "Engine Updater for Mac OS X”.
- Run the installer when downloaded.
- When you're done, re-launch your software and give the activation another try.
Still no luck
- Send an email to support@esellerate.net, they will be able to help you.
I've lost my serial number. How do I get it back?
- Just go to the eSellerate Support Center and follow the instructions.
How do I add subtitle search templates in RoadMovie and iSubtitle?
- Under Preferences… you can add subtitle search templates. Find your favorite subtitle site and make a search. Copy the URL from your browser and replace the Search Term with a %@. For example a search template for swesub.nu would look like http://swesub.nu/?s=%@.
Application specific support pages
iSubtitle Support
RoadMovie Support
Submerge Support
SlideshowMovie Support