I have purchased a serial number but it doesn't activate?
- Make sure you copy and paste the serial number from the order confirmation e-mail (don't try to type it using your keyboard).
- Include the complete serial (including the roadmovie-, subm-, slmo- or moviega- prefix)
- Repair your hard drive permissions using Disk Utility in the Application->Utilities folder.
- Make sure you have write permissions on the folder Library->Application Support->MindVision.
- Make sure you are connected to the internet and that your firewall is not stopping the traffic from eSellerate.
More info at the eSellerate Support Center.
It still doesn't work
- Update the eSellerate framework by going to the eSellerate support site and click on “Downloads” and download "Engine Updater for Mac OS X”.
- Run the installer when downloaded.
- When you're done, re-launch your software and give the activation another try.
Still no luck
- Send an email to support@bitfield.se
I've lost my serial number. How do I get it back?
- Just go to the eSellerate Support Center and follow the instructions.
I get an error when trying to update Submerge 1.9
- Due to an error in Submerge 1.9 you can’t update it using Sparkle. You need to download it manually from here. Sorry about that!
Application specific support pages
