I have purchased a serial number but it doesn't activate?
- Make sure you copy and paste the serial number from the order confirmation e-mail (don't try to type it using your keyboard).
- Include the complete serial (including the roadmovie-, subm-, slmo- or moviega- prefix)
- Repair your hard drive permissions using Disk Utility in the Application->Utilities folder.
- Make sure you have write permissions on the folder Library->Application Support->MindVision.
- Make sure you are connected to the internet and that your firewall is not stopping the traffic from eSellerate.
More info at the eSellerate Support Center.
It still doesn't work
- Update the eSellerate framework by going to the eSellerate support site and click on “Downloads” and download "Engine Updater for Mac OS X”.
- Run the installer when downloaded.
- When you're done, re-launch your software and give the activation another try.
Still no luck
- Send an email to support@bitfield.se
I've lost my serial number. How do I get it back?
- Just go to the eSellerate Support Center and follow the instructions.
I get an error when trying to update Submerge 1.9
- Due to an error in Submerge 1.9 you can’t update it using Sparkle. You need to download it manually from here. Sorry about that!
Application specific support pages
iSubtitle Support
RoadMovie Support
Submerge Support
SlideshowMovie Support
MovieGallery Support